3M UK is seeking a Quality Analyst who is a Spanish speaker, capable of managing quality complaints and improving processes to enhance customer satisfaction. The role requires a bachelor's degree, three years of relevant experience, and proficiency in analytical tools such as SAP and Power BI, along with the ability to work a graveyard shift
Job Summary
Manage and execute timely & accurate responses to quality complaints, even owning entire E2E customer complaints.
Analyze and manage internal and external quality excellence to enhance customer satisfaction and deliver product quality.
Apply analytical skills for interpretation of trends or data and develop innovative solutions to complex problems.
Matching Summary
Match Score: 85
3M UK is seeking a Quality Analyst who is a Spanish speaker, capable of managing quality complaints and improving processes to enhance customer satisfaction. The role requires a bachelor's degree, three years of relevant experience, and proficiency in analytical tools such as SAP and Power BI, along with the ability to work a graveyard shift.
Skills & Requirements
Must-have
Manage and execute quality complaint responses
Analyze internal and external quality excellence
Develop and lead process improvements
Nice-to-have
Innovation and curiosity driven
Diverse thinking and risk-taking
Bold talent application
Key Requirements
Bachelor's degree or higher
3 years of relevant experience
Experience in SAP, Salesforce, CIR, Power BI, EXCEL