The Ready-Mix Dispatcher is responsible for the efficient scheduling and real-time tracking of concrete deliveries to maximize fleet utilization and ensure superior customer service
Job Summary
The Ready-Mix Dispatcher is responsible for the efficient scheduling and real-time tracking of concrete deliveries to maximize fleet utilization and ensure superior customer service.
Key duties include accurately entering customer orders, monitoring the GPS status board, adjusting delivery schedules dynamically, and answering over 100 daily calls to resolve disputes or confirm pour progress.
This high-stress and fast-paced role requires the ability to manage conflicting demands such as equipment breakdowns, driver delays, and urgent customer requests simultaneously while maintaining compliance with safety and environmental regulations.
Matching Summary
The Ready-Mix Dispatcher is responsible for the efficient scheduling and real-time tracking of concrete deliveries to maximize fleet utilization and ensure superior customer service.
Skills & Requirements
Must-have
Efficient scheduling of deliveries
Real-time tracking of fleet
Customer order entry and verification
High volume inbound calls
Radio/phone communication with drivers
DOT, OSHA, and EPA compliance
Nice-to-have
Safety First culture
Operational ethics
Proactive hazard communication
Adaptability to evolving job demands
Geographical aptitude
Key Requirements
High school diploma, GED, or relevant experience
1+ years of experience in Construction, Ready-Mix, or Logistics
Technical proficiency
Time management skills
Detailed oriented
Problem solving skills
Critical thinking skills
Collaboration skills
Effective communication skills (written and spoken)