Etic, Quality & Process Improvement ( Service Management) - Senior Associate
PwC UK
Cairo, Egypt
Quality management system establishment
Quality assurance frameworks implementation
Itil and iso standards compliance
As a Process Quality & Process Improvement Engineer, you will be responsible for ensuring the delivery of high-quality services by establishing a quality management system, implementing and monitoring quality assurance frameworks, conducting audits, and driving continuous improvement initiatives
Job Summary
As a Process Quality & Process Improvement Engineer, you will be responsible for ensuring the delivery of high-quality services by establishing a quality management system, implementing and monitoring quality assurance frameworks, conducting audits, and driving continuous improvement initiatives.
You will collaborate closely with delivery teams to embed quality gates across the service lifecycle, support compliance with internal and international standards (e.g., ITIL, ISO 9001), and proactively identify and mitigate quality risks.
Key Responsibilities include establishing a quality management system for the Managed Services team across Middle East, designing and implementing quality assurance strategies aligned with ITIL and ISO standards, and conducting quality audits and reviews.
Matching Summary
As a Process Quality & Process Improvement Engineer, you will be responsible for ensuring the delivery of high-quality services by establishing a quality management system, implementing and monitoring quality assurance frameworks, conducting audits, and driving continuous improvement initiatives.
Skills & Requirements
Must-have
Quality Management System establishment
Quality Assurance frameworks implementation
ITIL and ISO standards compliance
Root cause analysis and corrective action
Nice-to-have
Agile methodologies familiarity
Cross-functional collaboration
Training and coaching delivery
Key Requirements
5+ years of experience
Bachelor’s degree in Computer Science, Engineering, or related field
ITIL / ISO20000 / CMMI for Services / ISO 9001 knowledge