This role involves diagnosing and resolving highly technical software issues for critical Japanese customers while ensuring an excellent user experience
Job Summary
This role involves diagnosing and resolving highly technical software issues for critical Japanese customers while ensuring an excellent user experience.
The position requires fluency in both Japanese and English to effectively communicate with stakeholders and lead escalations within a global 24/7 support environment.
Candidates will utilize monitoring tools like Splunk, Kibana, and Grafana to troubleshoot performance and connectivity issues in a fast-paced SaaS setting.
Matching Summary
This role involves diagnosing and resolving highly technical software issues for critical Japanese customers while ensuring an excellent user experience.
Skills & Requirements
Must-have
3+ years SaaS technical support experience
Fluent bilingual Japanese and English skills
Experience with Splunk Kibana Grafana tools
Workday or Salesforce platform knowledge
JIRA ticketing system proficiency
Nice-to-have
Strong analytical and problem-solving skills
Ability to manage multiple urgent priorities
Confident verbal and written communication
Experience with Microsoft Office and Google Workspace
Collaborative team player mindset
Key Requirements
3+ years of proven SaaS technical support experience
Bilingual fluency in Japanese and English required
Experience with Workday, Salesforce, or JIRA systems