Technical Support Specialist

Miele S.r.l

Princeton, USA
$45,000 to $60,000 annually + bonus py
On-site
Miele residential appliances knowledge
Miele floorcare products knowledge
Miele diagnostic tools and software
Miele S.r.l is seeking a Technical Support Specialist to provide assistance with their residential appliances and floorcare products. The role involves diagnosing issues, instructing technicians, and collaborating with various departments to improve product quality and service processes. Candidates should have relevant experience in appliance repair, preferably with Miele products

Job Summary

  • Provide technical assistance to Dealers, Miele Service Partners (MSP), and internal stakeholders for Miele residential appliances and floorcare products.
  • Serve as a technical resource in resolving technician issues, instructing on diagnostic tools, and maintaining current technical knowledge of Miele products.
  • The company offers comprehensive health, dental, and vision insurance, 401k with company match, PTO, and a generous employee purchase program.

Matching Summary

Match Score: 85

Miele S.r.l is seeking a Technical Support Specialist to provide assistance with their residential appliances and floorcare products. The role involves diagnosing issues, instructing technicians, and collaborating with various departments to improve product quality and service processes. Candidates should have relevant experience in appliance repair, preferably with Miele products.

Salary

$45,000 to $60,000 annually plus bonus

Skills & Requirements

Must-have

  • Miele residential appliances knowledge
  • Miele floorcare products knowledge
  • Miele diagnostic tools and software
  • Electricity, electronics, networking, refrigeration, mechanical troubleshooting

Nice-to-have

  • Experience with Miele products
  • Call center, CRM, ERP, telephony experience
  • Field-based repair experience

Key Requirements

  • High school diploma or GED
  • 5-7 years relevant experience
  • Vacuum/floorcare experience preferred
  • Proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter