Customer Service/admin Support

UCFS Italia S.p.A.

Milano, Italy
On-site
Inbound and outbound frontline support
Complaint handling and resolution
Account enquiries and statement generation
UCFS Italia S.p.A. is seeking a Customer Service/Admin Support representative who will primarily provide frontline support to customers, ensuring operational excellence and satisfaction. The role requires handling inquiries, complaint resolution, and performing various administrative tasks, ideally suited for candidates with at least six months of experience in financial services

Job Summary

  • As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way.
  • Provides inbound and outbound frontline support over the telephone for new and existing UCFS Europe customers, handling complaint resolution, account enquiries, and administrative duties.
  • Ability to performance basic accounting functions, process and pay invoices, collect on delinquent accounts, and communicate effectively with a wide range of customers.

Matching Summary

Match Score: 75

UCFS Italia S.p.A. is seeking a Customer Service/Admin Support representative who will primarily provide frontline support to customers, ensuring operational excellence and satisfaction. The role requires handling inquiries, complaint resolution, and performing various administrative tasks, ideally suited for candidates with at least six months of experience in financial services.

Skills & Requirements

Must-have

  • Inbound and outbound frontline support
  • Complaint handling and resolution
  • Account enquiries and statement generation
  • Credit decisions and contract verification
  • Collections for late payments
  • Proficiency with Microsoft Office Suite

Nice-to-have

  • Enthusiastic attitude
  • Empathetic approach
  • Diverse learning opportunities
  • Winning a better way

Key Requirements

  • 0-2 years of experience
  • 6+ months experience in financial services
  • Understanding of underwriting flow
  • Ability to calculate figures and apply algebra concepts
  • Ability to solve problems with limited standardization

Work Rights

Not specified

Tailored Resume

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