Agente De Relacionamento I - Campinas/sp

Iberdrola

Campinas, SP, Brazil
Not specified; benefits: health + dental plan; mea...
High school diploma completion
Basic microsoft office skills
Active customer service via phone
The role involves actively attending to Neoenergia clients using various communication channels to ensure retention and a positive customer experience

Job Summary

  • The role involves actively attending to Neoenergia clients using various communication channels to ensure retention and a positive customer experience.
  • Employees are expected to register activities in corporate systems while adhering to performance indicators and company management policies.
  • The company offers comprehensive benefits including extended parental leave, private pension, health insurance, and a Totalpass fitness program.

Matching Summary

The role involves actively attending to Neoenergia clients using various communication channels to ensure retention and a positive customer experience.

Salary

Not specified; Benefits: Health and dental plan; Meal vouchers; Profit sharing; Extended parental leave; Private pension; Life insurance; Totalpass; Language program; Childcare assistance

Skills & Requirements

Must-have

  • High school diploma completion
  • Basic Microsoft Office skills
  • Active customer service via phone
  • Email and chat communication
  • System data entry and recording

Nice-to-have

  • Call center experience preferred
  • Knowledge of TMA NPS FCR indicators
  • Prior electric sector experience
  • Digital channel proficiency WhatsApp
  • Commitment to diversity and inclusion

Key Requirements

  • Complete high school education
  • Basic proficiency with Microsoft Office
  • Legal work authorization for Brazil

Work Rights

Citizenship required or valid immigration status for legal work

Tailored Resume

Cover Letter