Director, Production Application Support

CIBC

Chicago, IL, United States
$165,000.00 - $195,000.00; bonus/equity: may be el...
Hybrid
Production support vision and operating model
Major incident and problem management
It service management
Lead the stability and resilience of production technology services by directing incident, problem, and change management, and coordinating major incident response

Job Summary

  • Lead the stability and resilience of production technology services by directing incident, problem, and change management, and coordinating major incident response.
  • Set service standards and partner with Technology, Business, Risk, Compliance, and Audit to manage risk and meet governance requirements.
  • Develop high-performing teams and a culture of accountability and continuous improvement through the adoption of AI and automation opportunities.

Matching Summary

Lead the stability and resilience of production technology services by directing incident, problem, and change management, and coordinating major incident response.

Salary

$165,000.00 - $195,000.00; Bonus/Equity: May be eligible for incentive compensation plan and discretionary bonus; Benefits: Competitive total rewards package including Medical, Dental, Vision, HSA, Life Insurance, Disability, PTO, Holidays, 401(k)

Skills & Requirements

Must-have

  • Production support vision and operating model
  • Major incident and problem management
  • IT service management
  • Risk management frameworks
  • Operational readiness practices
  • Automation for stability and efficiency

Nice-to-have

  • Relationship-oriented bank culture
  • Embrace strengths and ambitions
  • Continuous improvement culture
  • AI and automation adoption

Key Requirements

  • 5 - 10 years of related experience
  • 12-15 years of related experience OR Combination of education and experience
  • Degree/diploma in Computer Science, Engineering, MIS, or related field or relevant certifications and/or completion of a relevant bootcamp
  • Legally eligible to work at the specified location

Work Rights

Not specified

Tailored Resume

Cover Letter