The role is responsible for ensuring customer satisfaction through high-quality service and proactive on-site communication regarding callout ETAs and job completion
Job Summary
The role is responsible for ensuring customer satisfaction through high-quality service and proactive on-site communication regarding callout ETAs and job completion.
Technicians must maintain excellent relationships with end-users while strictly adhering to equipment safety standards and managing site risks effectively.
KONE fosters an innovative and collaborative working culture that values individual contributions, employee engagement, and ethical business practices.
Matching Summary
The role is responsible for ensuring customer satisfaction through high-quality service and proactive on-site communication regarding callout ETAs and job completion.
Skills & Requirements
Must-have
Automatic door maintenance expertise
Customer relationship management skills
Safety compliance and risk identification
Equipment troubleshooting and repair
Inventory and spare parts management
Nice-to-have
Ambassador attitude towards customers
Proactive communication with site contacts
Sales lead generation capability
Commitment to continuous improvement
Collaborative team culture participation
Key Requirements
Familiarity with lift and associated technology
Ability to attend proposed training sessions
Experience in executing planned maintenance and callouts