Helpdesk Operator (saudi National)

Atkinsrealis

Tax-free salary; discretionary bonus program; tran...
Receive log and manage incidents
Initial troubleshooting it and facilities
Escalate complex issues to teams
This role provides first-line operational and technical support to ensure uninterrupted service delivery for systems and facilities

Job Summary

  • This role provides first-line operational and technical support to ensure uninterrupted service delivery for systems and facilities.
  • The position requires receiving, logging, and managing incidents while performing initial troubleshooting for IT and facilities-related issues.
  • AtkinsRéalis offers a comprehensive rewards package including tax-free salary, medical insurance, and annual flight contributions.

Matching Summary

This role provides first-line operational and technical support to ensure uninterrupted service delivery for systems and facilities.

Salary

Tax-free salary; Discretionary bonus program; Transportation & housing allowances included

Skills & Requirements

Must-have

  • Receive log and manage incidents
  • Initial troubleshooting IT and facilities
  • Escalate complex issues to teams
  • Ensure timely closure of tickets
  • Maintain accurate records of incidents

Nice-to-have

  • Strong communication skills
  • Customer service orientation
  • Familiarity with ticketing systems
  • Reporting on system performance

Key Requirements

  • Diploma or degree in IT or Computer Science
  • Minimum 1+ year experience in helpdesk roles
  • Saudi National citizenship required

Work Rights

Must be Saudi National

Tailored Resume

Cover Letter