Head Of Operations & Enablement – Member Services

Southern Cross Health Insurance

Aotearoa, New Zealand
Hybrid
Operational excellence expertise
Change leadership experience
Data-driven improvement skills
Southern Cross Health Insurance is seeking a Head of Operations & Enablement for Member Services, responsible for leading customer service and claims teams to achieve operational excellence. The ideal candidate will be an experienced leader in the insurance or financial services sector, skilled in change management and data-driven improvements

Job Summary

  • Southern Cross Health Insurance is committed to empowering members to live well for longer.
  • The Head of Operations & Enablement will ensure exceptional service delivery across Member Services.
  • The role offers a supportive culture with opportunities for personal and professional growth.

Matching Summary

Match Score: 85

Southern Cross Health Insurance is seeking a Head of Operations & Enablement for Member Services, responsible for leading customer service and claims teams to achieve operational excellence. The ideal candidate will be an experienced leader in the insurance or financial services sector, skilled in change management and data-driven improvements.

Skills & Requirements

Must-have

  • Operational excellence expertise
  • Change leadership experience
  • Data-driven improvement skills

Nice-to-have

  • Strong communication skills
  • Stakeholder management abilities
  • People-focused leadership

Key Requirements

  • Experience in large-scale change programmes
  • Proven track record in complex environments
  • Ability to lead high-performing teams

Work Rights

Not specified

Tailored Resume

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