Customer Issue Resolution Analyst - Credit And Collections (anz)
3M
Pasay City, Philippines
Bachelor's degree or higher
2-3 years related job experience
Accounts receivable and collections role
The position involves managing the end-to-end credit and collections process for ANZ customers within a global service center
Job Summary
The position involves managing the end-to-end credit and collections process for ANZ customers within a global service center.
Successful candidates will interpret policies, investigate problems, and provide research to resolve customer issues in a timely manner.
This role requires strong interpersonal skills to build credibility with external customers and internal cross-functional teams while meeting strict service level agreements.
Matching Summary
The position involves managing the end-to-end credit and collections process for ANZ customers within a global service center.
Skills & Requirements
Must-have
Bachelor's degree or higher
2-3 years related job experience
Accounts Receivable and collections role
Sales Force experience
Strong stakeholder management skills
Independent work capability
Nice-to-have
FMCG company experience
SAP and SFDC system knowledge
Power BI reporting skills
Process improvement initiative
Training new employees
Key Requirements
Bachelor's degree in business or economics preferred
Minimum 2-3 years of Accounts Receivable experience