Customer Service Representative

Stone House Animal Hospital

Philadelphia, PA, United States
Competitive pyy; performance bonuses available; no...
Minimum of 3 years customer service experience
Proficiency in microsoft office and google suite
Ability to lift 30lbs and stand for long periods
This role requires a minimum of 3 years of customer service experience within a busy office environment

Job Summary

  • This role requires a minimum of 3 years of customer service experience within a busy office environment.
  • Employees must be able to handle critical cases, educate clients on discharge instructions, and manage veterinary-specific medical records.
  • The company offers competitive pay, performance bonuses, 401(k) matching, and comprehensive health benefits for full-time employees.

Matching Summary

This role requires a minimum of 3 years of customer service experience within a busy office environment.

Salary

Competitive pay; Performance bonuses available; Not specified base amount

Skills & Requirements

Must-have

  • Minimum of 3 years customer service experience
  • Proficiency in Microsoft Office and Google Suite
  • Ability to lift 30lbs and stand for long periods
  • Tolerance for noise, odors, and barking animals
  • Accurate cash drawer reconciliation skills

Nice-to-have

  • Prior experience in animal-related industry
  • Ability to bond with clients and patients
  • Solution-seeking mindset for variable situations
  • Willingness to cover other CSR shifts
  • Experience training new team members

Key Requirements

  • High school diploma or equivalent
  • 3 years minimum customer service experience
  • Basic computer skills and software proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter