Provides first line technical support to end users, assisting with the resolution of common incidents and service requests under guidance from senior team members
Job Summary
Provides first line technical support to end users, assisting with the resolution of common incidents and service requests under guidance from senior team members.
Resolves standard to moderately complex incidents and service requests independently, including endpoint operating systems, identity and access basics, Microsoft 365, and enterprise applications.
Supports efficient service desk operations while adhering to established IT, security, and corporate standards, and contributes to meeting defined SLAs and KPIs through accurate ticket handling and timely escalation.
Matching Summary
Provides first line technical support to end users, assisting with the resolution of common incidents and service requests under guidance from senior team members.