Cx Training Lead

AIA

Makati, Philippines
Effective onboarding
Training programs development
Collaboration with business unit managers
The Customer Experience Training Lead will ensure all processing staff are effectively onboarded and upskilled

Job Summary

  • The Customer Experience Training Lead will ensure all processing staff are effectively onboarded and upskilled.
  • The role involves collaborating with Business Unit Managers to identify training needs and develop tailored solutions.
  • This position advocates for timely completion of mandatory training programs for employees in Operations.

Matching Summary

The Customer Experience Training Lead will ensure all processing staff are effectively onboarded and upskilled.

Skills & Requirements

Must-have

  • effective onboarding
  • training programs development
  • collaboration with Business Unit Managers

Nice-to-have

  • mentorship skills
  • employee support
  • adaptability to process changes

Key Requirements

  • experience in training development
  • knowledge in life insurance operations

Work Rights

Not specified

Tailored Resume

Cover Letter