Technical Specialist

686

Melbourne, Australia
Not specified; generous discounts; compynywide inc...
Fully remote
Strong experience administering src act claims
Expertise in reconsiderations, appeals, and reviews
Proven ability to coach and train case managers
This role supports Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988

Job Summary

  • This role supports Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
  • The position involves undertaking technical functions including reconsiderations, appeals, and reviews of compensation entitlements while coaching team members.
  • EML offers a diverse collaborative culture with flexibility to work from home up to 3 days per week and comprehensive learning opportunities.

Matching Summary

This role supports Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.

Salary

Not specified; Generous discounts; Companywide incentive scheme + salary reviews

Skills & Requirements

Must-have

  • Strong experience administering SRC Act claims
  • Expertise in reconsiderations, appeals, and reviews
  • Proven ability to coach and train Case Managers
  • Deep knowledge of Workers Compensation legislation and case law
  • Experience in dispute resolution, negotiation, and mediation

Nice-to-have

  • Motivated self-starter in a fast-paced environment
  • Commitment to continuous improvement initiatives
  • Excellent stakeholder management skills
  • Customer-centric approach to claim outcomes

Key Requirements

  • Demonstrated ability managing a portfolio of claims under SRC Act
  • Strong written and verbal communication skills
  • Evidence of excellent decision making in Workers Compensation setting

Work Rights

Not specified

Tailored Resume

Cover Letter