Contact Center Call Specialist

The Opportunity Alliance

South Portland, ME, US
Base: $19.00ph; bonus/equity: not specified; benef...
Fully remote
High school diploma or equivalent required
Microsoft office proficiency required
Ability to pass criminal background checks
The Opportunity Alliance is seeking a Call Specialist to support 211 Maine, a free confidential information and referral service for health and human services

Job Summary

  • The Opportunity Alliance is seeking a Call Specialist to support 211 Maine, a free confidential information and referral service for health and human services.
  • Employees receive comprehensive benefits including generous paid time off, medical/dental/vision insurance, and a 403(b) retirement plan with agency match.
  • This full-time role requires flexibility for a 24-hour program with potential remote work options after on-site orientation and training.

Matching Summary

The Opportunity Alliance is seeking a Call Specialist to support 211 Maine, a free confidential information and referral service for health and human services.

Salary

Base: $19.00/hour; Bonus/Equity: Not specified; Benefits: Generous PTO, 9 holidays, 3 floating holidays, medical/dental/vision, life/disability insurance, 403(b) match, tuition reimbursement

Skills & Requirements

Must-have

  • High School Diploma or equivalent required
  • Microsoft Office proficiency required
  • Ability to pass criminal background checks
  • Strong written and verbal communication skills
  • Comfort with multiple software platforms

Nice-to-have

  • Previous call center experience preferred
  • Associates Degree preferred
  • Initiative and problem-solving skills
  • Empathetic care approach
  • Flexible schedule availability

Key Requirements

  • High School Diploma or equivalent
  • Obtain CIRS certification within 3 years
  • Pass criminal background and child protective service check
  • Not on state or federal suspension list
  • Computer proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter