Service Assurance Manager - International Roaming Services
Globe
Makati, Philippines
Service performance monitoring
Incident and problem management
Service quality management
At Globe, our goal is to create a wonderful world for our people, business, and nation by uniting passionate individuals who believe they can make a difference
Job Summary
At Globe, our goal is to create a wonderful world for our people, business, and nation by uniting passionate individuals who believe they can make a difference.
The Service Assurance Manager is responsible for managing service performance, quality, incident and problem management for International Roaming Services provided to consumer and enterprise customers including VIPs.
This role involves collaborating with various support groups, providing insights on customer behavior and service data, and presenting service performance and improvement initiatives to senior management and stakeholders.
Matching Summary
At Globe, our goal is to create a wonderful world for our people, business, and nation by uniting passionate individuals who believe they can make a difference.
Skills & Requirements
Must-have
Service performance monitoring
Incident and problem management
Service quality management
Cross-functional collaboration
Customer experience analytics
Service testing and validation
Nice-to-have
Business interface liaison
Dashboard creation and management
Network quality improvement programs
Stakeholder communication
Service management review presentations
Key Requirements
Experience in service assurance management
Knowledge of SLA and KQI metrics
Ability to conduct RCA and incident investigation
Skills in service performance analytics
Experience with service testing and operational validation