Customer Success Operations Analyst Ii (remote, Bra)
CrowdStrike
Remote, Brazil
Fully remote
Customer success tools and processes
Internal end-user support
Process improvement identification
CrowdStrike protects the people, processes and technologies that drive modern organizations with an AI-native platform
Job Summary
CrowdStrike protects the people, processes and technologies that drive modern organizations with an AI-native platform.
In this role, you will work closely with our Technical Support, Technical Account Management, and Sales teams to execute operational activities that drive customer success and business growth.
Benefits include market leader compensation, comprehensive wellness programs, competitive vacation, paid parental leave, and professional development opportunities.
Matching Summary
CrowdStrike protects the people, processes and technologies that drive modern organizations with an AI-native platform.
Skills & Requirements
Must-have
Customer Success tools and processes
internal end-user support
process improvement identification
Microsoft Office Suite and/or Google Apps
CRM, Customer Success Management, Support Case Management tools
Nice-to-have
mission-driven company culture
limitless passion and innovation
fanatical commitment to customers
work independently and cross-functionally
Key Requirements
BA/BS degree
1-2 years relevant experience
Ability to handle multiple tasks
Advanced proficiency in Microsoft Office Suite and/or Google Apps