Director - Bb Operations

Bankstcharles

Customer query resolution
Digital channel collaboration
Stakeholder collaboration
Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels

Job Summary

  • Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
  • Manage a business function, providing significant input to function wide strategic initiatives and influencing policy and procedures.
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.

Matching Summary

Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Skills & Requirements

Must-have

  • customer query resolution
  • digital channel collaboration
  • stakeholder collaboration
  • regulatory compliance
  • performance culture

Nice-to-have

  • thought leadership
  • external environment monitoring
  • senior stakeholder negotiation
  • leadership behaviours

Key Requirements

  • extensive knowledge of industry theories
  • advanced analytical skills
  • management authority
  • senior level negotiation

Work Rights

Not specified

Tailored Resume

Cover Letter