As a member of the Cloud Success Readiness team, you will be deeply invested in every aspect of the Industries Cloud customer experience
Job Summary
As a member of the Cloud Success Readiness team, you will be deeply invested in every aspect of the Industries Cloud customer experience.
You will work closely with Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders to scale your product expertise and knowledge of the product lifecycle to better enable their work with customers.
The ideal candidate will be comfortable collaborating within a larger team of subject matter experts and developing key stakeholder relationships across the organization to influence decision making.
Matching Summary
As a member of the Cloud Success Readiness team, you will be deeply invested in every aspect of the Industries Cloud customer experience.
Skills & Requirements
Must-have
Industries Cloud product portfolio
product capabilities and use cases
product insights and recommendations
product feedback for T&P
scale product expertise and knowledge
architectural guidance and product expertise
Nice-to-have
AI CRM
workforce transformation
customer success at scale
continuous learning and experimentation
collaboration with subject matter experts
Key Requirements
9+ years experience in Customer Success or Product Management
SaaS industry experience
Hands-on Salesforce products experience
Collaborating within a team of subject matter experts
Interaction with technical and non-technical stakeholders
Translate customer use cases to requirements
Developed enablement materials and delivered training