As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, account maintenance, process credit product applications, and complete Financial Health Checks.
This role involves assisting customers with everyday banking needs face-to-face and via telephone or digital channels in a contact centre environment.
Matching Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Financial Health Checks
Demonstrate in-branch technology
Problem-solving and effective solutions
Nice-to-have
Experience in Financial Services
Experience in Retail or Hospitality
Articulate financial terms clearly
Act with integrity
Place customer at the center
Key Requirements
Proven experience delivering exceptional customer service
Excellent communication skills
Ability to ask the right questions
Ability to work in a busy retail environment
Genuine interest in building a career with CommBank