Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Salary
$19,650—$44,200 USD
Skills & Requirements
Must-have
payroll customer service experience
payroll regulatory knowledge
customer expectation exceeding
Zendesk, Slack, Notion experience
team-oriented environment
payroll inquiries support
Nice-to-have
ambitious problems
future focused work culture
continuous learning interest
Key Requirements
payroll customer service role experience
advanced knowledge in specific jurisdictions
superior written and verbal communication skills
ability to effectively engage with diverse stakeholders