In_manager_agentic Contact Center Delivery_gcc_advisory_bangalore
PwC Sweden
Bangalore, India
10-15 years experience in presales or contact center transformation
Expertise in chatbots and voicebots design
Strong understanding of contact center operations kpis
The role focuses on driving presales engagements and designing AI-led contact center transformation solutions for clients
Job Summary
The role focuses on driving presales engagements and designing AI-led contact center transformation solutions for clients.
Candidates will leverage advanced data analytics and intelligent automation to help organizations unlock enterprise insights and drive business outcomes.
PwC offers a vibrant community focused on innovation, trust, and inclusive benefits that support personal growth and wellbeing.
Matching Summary
The role focuses on driving presales engagements and designing AI-led contact center transformation solutions for clients.
Skills & Requirements
Must-have
10-15 years experience in presales or contact center transformation
Expertise in chatbots and voicebots design
Strong understanding of contact center operations KPIs
Experience with Kore.ai, Uniphore, Amazon Connect platforms
Ability to lead client workshops and executive presentations
Nice-to-have
Excellent communication and storytelling skills
Experience supporting enterprise RFP responses
Knowledge of agile methodology and automation frameworks
Background in business process analysis and optimization
Ability to collaborate with product and engineering teams
Key Requirements
10-15 years of relevant experience required
MBA or Bachelor of Engineering degree required
Agentic Contact Center Delivery skill set mandatory