Connect And Assure Specialist

635

Rostered shifts between 7:00 am and 7:00 pm
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Experience supporting business customers
This job posting is for a Connect and Assure Specialist position at nbn, where the successful candidate will be responsible for managing technical case management of business customer orders and incidents. The role emphasizes strong customer service, technical knowledge in telecommunications, and effective communication skills

Job Summary

  • The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes to drive timely outcomes for nbn business customers.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN/B, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • This is a permanent full-time position operating within a shift rotation between 7:00 AM and 7:00 PM with no direct people management responsibilities.

Matching Summary

Match Score: 85

This job posting is for a Connect and Assure Specialist position at nbn, where the successful candidate will be responsible for managing technical case management of business customer orders and incidents. The role emphasizes strong customer service, technical knowledge in telecommunications, and effective communication skills.

Skills & Requirements

Must-have

  • Technical knowledge of FTTN/B, FTTC, FTTP, HFC
  • Tier 2 troubleshooting capability
  • Experience supporting business customers
  • Case or account management experience
  • Shift rotation availability

Nice-to-have

  • Strong stakeholder engagement skills
  • Customer empathy and communication
  • Organisational and decision-making skills
  • Continuous improvement mindset

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • Application deadline Sunday 3rd May 2026

Work Rights

Must have full working rights in Australia

Tailored Resume

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