Customer Service Consultant

Aussie Broadband

Morwell, Victoria, Australia
Not specified; benefits: 26 weeks pyid pyrental le...
Full-time, rotational shifts (8-hour shifts between 8am and 12am, monday to sunday)
Inbound call handling experience
Basic it troubleshooting skills
Comfortable with data entry tasks
Aussie Broadband is seeking a Customer Service Consultant for their Morwell location to provide exceptional support to residential customers. The role involves taking inbound calls, assisting with troubleshooting and fault finding, while embodying the company's values of inclusion, diversity, and excellent customer service

Job Summary

  • This role involves providing first-class support to residential customers through inbound calls and basic troubleshooting.
  • The company offers 26 weeks of paid parental leave for both primary and secondary caregivers along with discounted internet and mobile services.
  • Aussie Broadband is a B Corp Certified company that values inclusion, diversity, and maintaining high standards for social and environmental performance.

Matching Summary

Match Score: 85

Aussie Broadband is seeking a Customer Service Consultant for their Morwell location to provide exceptional support to residential customers. The role involves taking inbound calls, assisting with troubleshooting and fault finding, while embodying the company's values of inclusion, diversity, and excellent customer service.

Salary

Not specified; Benefits: 26 weeks paid parental leave; Discounts: Internet up to $109/month; Mobile services 20% off

Skills & Requirements

Must-have

  • Inbound call handling experience
  • Basic IT troubleshooting skills
  • Comfortable with data entry tasks
  • Clear warm communication style
  • Availability for rotational shifts

Nice-to-have

  • Interest in learning telco industry
  • Background in accounts or service
  • Collaborative empathetic approach
  • Curiosity about technology
  • Experience with help desk processes

Key Requirements

  • Confident computer skills
  • Warm clear communication abilities
  • Commitment to 37.5 hours per week
  • Willingness to work public holidays
  • Rotational roster availability between 8am and 12am

Work Rights

Not specified

Tailored Resume

Cover Letter