M&T Bank is seeking a Loss Mitigation Liaison to act as a Single Point of Contact for mortgage loan borrowers throughout the loss mitigation process, including foreclosure. The ideal candidate should have customer service experience, effective communication skills, and proficiency with relevant software
Job Summary
This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
Matching Summary
Match Score: 85
M&T Bank is seeking a Loss Mitigation Liaison to act as a Single Point of Contact for mortgage loan borrowers throughout the loss mitigation process, including foreclosure. The ideal candidate should have customer service experience, effective communication skills, and proficiency with relevant software.
Salary
$22.61 - $37.67 Hourly
Skills & Requirements
Must-have
Single Point of Contact
loss mitigation process
foreclosure process
consumer collection activity
investor waterfall
financial information collection
Nice-to-have
belonging and reflects brand
internal control standards
Key Requirements
4 years higher education and/or work experience
1 year collections or customer service experience
Ability to communicate effectively over the phone
Proficiency with word processing and spreadsheet software