Front Office Manager

Sofitel Sydney Wentworth

Hobart, Australia
On-site
Front office operations leadership
Guest experience management
Team leadership and development
Lead and oversee all Front Office operations, ensuring exceptional service delivery and alignment with brand standards

Job Summary

  • Lead and oversee all Front Office operations, ensuring exceptional service delivery and alignment with brand standards.
  • Drive key performance metrics, including RPS, NPS, loyalty enrolment, and upselling initiatives.
  • Take advantage of discounts on accommodation and food & beverage worldwide through ALL Heartist Membership.

Matching Summary

Lead and oversee all Front Office operations, ensuring exceptional service delivery and alignment with brand standards.

Skills & Requirements

Must-have

  • Front Office operations leadership
  • Guest experience management
  • Team leadership and development
  • Opera PMS proficiency
  • Revenue management principles

Nice-to-have

  • Positive team culture
  • Solutions-focused approach
  • Guest-centric mindset
  • Tech-savvy and organized

Key Requirements

  • Minimum 2 years Front Office leadership experience
  • Minimum 5 years front office experience
  • Proven operational knowledge of Front Office procedures
  • Experience in forecasting, budgeting, and revenue management
  • Demonstrated ability to manage rosters and control labour costs
  • Australian working rights required

Work Rights

Australian working rights required

Tailored Resume

Cover Letter