Customer Experience Coordinator (nsw)

The Good Guys

Lane Cove, Australia
Competitive remuneration; may include generous sal...
On-site
Case management experience
Customer service experience
Salesforce crm proficiency
The Customer Experience Coordinator is responsible for managing and resolving inbound customer inquiries, providing quoting and order fulfilment services, and handling backorders and supplier follow-ups

Job Summary

  • The Customer Experience Coordinator is responsible for managing and resolving inbound customer inquiries, providing quoting and order fulfilment services, and handling backorders and supplier follow-ups.
  • Key responsibilities include taking ownership of complex cases, managing backorder follow-ups, handling complex quotes and orders, and ensuring adherence to SLAs for case resolution.
  • The company offers competitive remuneration, access to career opportunities and training, fantastic discounts, paid parental leave, and wellbeing resources.

Matching Summary

The Customer Experience Coordinator is responsible for managing and resolving inbound customer inquiries, providing quoting and order fulfilment services, and handling backorders and supplier follow-ups.

Salary

Competitive remuneration; may include generous sales commission and other fantastic incentives; Not specified

Skills & Requirements

Must-have

  • Case management experience
  • Customer service experience
  • Salesforce CRM proficiency
  • Handle complex cases
  • Manage multiple cases
  • Supplier coordination

Nice-to-have

  • B2B environment experience
  • Drive customer satisfaction
  • Proactive customer communication
  • Team collaboration skills
  • Flexibility and hybrid work

Key Requirements

  • Proven experience in case management or customer service
  • Strong written and verbal communication skills
  • Ability to handle escalated cases professionally
  • Proficiency in Salesforce, CPQ, and Service Cloud
  • Experience handling order fulfilment processes
  • Understanding of CSAT and NPAS metrics

Work Rights

Not specified

Tailored Resume

Cover Letter