Associate Director, Servicenow Platform Engineering - Platform Management

Merck & Co., Inc., Rahway, New Jersey, USA

Hyderabad, India
Hybrid
Servicenow platform administration
Devops practices
Integration methods
Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products

Job Summary

  • Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
  • The Associate Director, ServiceNow Platform Engineering will be responsible for the Release Engineering, Operations, Testing services to be provided to ServiceNow Product Managers and their Stakeholders.
  • Develop and monitor KPIs and metrics to assess the health and performance of the platform and data, providing regular updates to leadership.

Matching Summary

Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

Skills & Requirements

Must-have

  • ServiceNow Platform Administration
  • DevOps practices
  • integration methods
  • operational best practices
  • platform architecture framework
  • governance policies and standards

Nice-to-have

  • Now Assist, Virtual Agent, Portal
  • Service Provider, Performance Analytics
  • Operational Playbooks, Atlassian Products
  • passion for using data
  • digital transformation journey

Key Requirements

  • Minimum 10 years of relevant work experience
  • MSc Degree or BSc Degree in Computer Science, Data Science, Information Technology, or related field, or equivalent experience
  • At least 1 Certified Implementation Specialist certifications across 3 areas
  • Strong project management skills
  • Excellent analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter