The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise
Job Summary
The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise.
This role sets strategy, builds the operating model, and drives execution through robust governance, service management, and continuous improvement.
AstraZeneca offers an inclusive culture that champions diversity and collaboration, committed to lifelong learning, growth and development.
Matching Summary
The Head of GBS Multifunctional Services will lead the creation and maturation of a cohesive Enterprise Services function that delivers reliable, high quality, and cost-effective services across the enterprise.
Skills & Requirements
Must-have
Global Business Services leadership
Service management and governance
Digital enablement and AI transformation
Financial management and P&L ownership
Stakeholder management with senior leaders
Continuous improvement and Lean/Agile practices
Nice-to-have
Customer experience and design thinking
Talent management and succession planning
Risk, control and compliance frameworks
Cross-functional collaboration
Data-driven decision making
Key Requirements
Extensive experience leading multi-disciplinary Global Business Services
Experience managing shared services with legal or compliance requirements
Strong financial, budgeting, and analytical skills
Experience with ERP, ITSM, RPA/IPA and AI-enabled platforms
Proven leadership influencing without direct authority