Senior Certification And Lms Administration Specialist

ZENDESK PTY

Base: $130,000.00-$196,000.00 annually; bonus/equi...
Hybrid
5+ years in customer education or enablement
2+ years managing global certification programs
Deep knowledge of lms platforms and integrations
This role is critical in shaping Zendesk's multi-audience certification program by re-imagining certifications in an AI and practitioner-first world

Job Summary

  • This role is critical in shaping Zendesk's multi-audience certification program by re-imagining certifications in an AI and practitioner-first world.
  • The position involves owning and optimizing all certification lifecycle operations, including exam delivery, renewals, vendor management, and program governance.
  • Zendesk offers a hybrid work model that enables purposeful in-person collaboration while providing flexibility to work remotely part of the week.

Matching Summary

This role is critical in shaping Zendesk's multi-audience certification program by re-imagining certifications in an AI and practitioner-first world.

Salary

Base: $130,000.00-$196,000.00 annually; Bonus/Equity: Eligible for bonus and related incentives; Benefits: Not specified

Skills & Requirements

Must-have

  • 5+ years in Customer Education or Enablement
  • 2+ years managing global certification programs
  • Deep knowledge of LMS platforms and integrations
  • Experience with automation tools and vendor management
  • Proven ability to design scalable processes from scratch

Nice-to-have

  • Passion for learner success and accessibility
  • Strong verbal and written communication skills
  • Ability to thrive in ambiguity
  • Knowledge of AI-driven support systems
  • Strategic vision for multi-audience certification

Key Requirements

  • 5+ years experience in Customer Education or Enablement within B2B SaaS
  • 2+ years managing certification programs or LMS operations globally
  • US location eligibility (salary range specified for US roles)

Work Rights

Not specified

Tailored Resume

Cover Letter