Pittsburgh, Pennsylvania, United States of America
Fully remote
Patient program inquiries
Benefits verification
Financial assistance
The Case Manager is a client-facing role responsible for responding to inquiries about patient programs, referral status, benefits verification, and financial assistance for Patient Service Center (PSC)
Job Summary
The Case Manager is a client-facing role responsible for responding to inquiries about patient programs, referral status, benefits verification, and financial assistance for Patient Service Center (PSC).
They serve as the primary contact for Healthcare Providers (HCPs), patients, internal and external teams, ensuring clear communication, efficient case navigation, and access to therapy.
Maintain accurate, compliant documentation and communication to support program goals and uphold patient privacy laws.
Matching Summary
The Case Manager is a client-facing role responsible for responding to inquiries about patient programs, referral status, benefits verification, and financial assistance for Patient Service Center (PSC).
Skills & Requirements
Must-have
patient program inquiries
benefits verification
financial assistance
healthcare provider communication
case navigation
access to therapy
Nice-to-have
concierge-level service
collaborative team relationships
patient privacy laws
adverse event reporting
Key Requirements
High school diploma or equivalent
Minimum of 4 years of working experience
2 years' experience in customer service, call center, or insurance roles
Ability to work assigned 8 hr shift between 8am-8pm EST