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Bupa is seeking a Tactical Planning Analyst to join their team in either Salford or Staines, offering a hybrid working model. The role focuses on real-time decision-making in contact center operations, requiring strong analytical skills and experience in resource planning.
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Job Summary
This high-profile role involves owning the tactical plan for the live week, including forecasting and scheduling to meet customer demand.
The successful candidate will lead daily planning meetings, monitor in-day performance, and act as the conscience of the business.
Bupa offers a comprehensive benefits package including health insurance, an enhanced pension plan, and a global wellbeing programme.
Matching Summary
Match Score: 75
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Bupa is seeking a Tactical Planning Analyst to join their team in either Salford or Staines, offering a hybrid working model. The role focuses on real-time decision-making in contact center operations, requiring strong analytical skills and experience in resource planning.
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Salary
Base: £33,600 DOE; Bonus: Annual performance-based bonus; Benefits: 25 days holiday, health insurance, pension
Skills & Requirements
Must-have
Extensive Contact Centre Planning experience
Hands-on Telephony and WFM technologies knowledge
Strong analytical skills under pressure
Nice-to-have
Exceptional communication and influence skills
Continuous improvement mindset
Collaborative stakeholder management style
Key Requirements
Extensive experience in Resource Planning or Forecasting
Proficiency in MS Office
Ability to work hybrid schedule with out-of-hours coverage