As a Senior Customer Care Specialist for our ToastNow product, you'll be the first point of contact for our restaurant customers—providing top-notch support via Chat, Voice, and Casework channels
Job Summary
As a Senior Customer Care Specialist for our ToastNow product, you'll be the first point of contact for our restaurant customers—providing top-notch support via Chat, Voice, and Casework channels.
Deliver exceptional customer experiences by solving technical and functional issues efficiently and empathetically.
Continuously expand your product expertise through training, real-time support, and hands-on experience.
Matching Summary
As a Senior Customer Care Specialist for our ToastNow product, you'll be the first point of contact for our restaurant customers—providing top-notch support via Chat, Voice, and Casework channels.
Skills & Requirements
Must-have
24x7 rotational shifts
support across multiple channels
technical and functional issue resolution
communicate complex technical information
manage multiple customer interactions
Nice-to-have
experience with chat/ticketing systems
support POS systems
experience in restaurant industry
Key Requirements
2–4 years of customer support experience
Bachelor’s degree in any discipline
Excellent verbal and written communication skills in English