Manager, Technical Support Engineering – Workday Platform

Chakrabortylab

Not specified; not specified; not specified
Fully remote (with flexible in-office opportunities)
Workday prism analytics expertise
Sql and python data analysis skills
2+ years leading technical teams
Chakrabortylab is seeking a Manager for Technical Support Engineering focused on the Workday Analytics Platform, responsible for leading a global team to ensure high-quality support and performance of analytic tools. The role requires technical expertise in analytics, system performance, and strong leadership capabilities, with a culture emphasizing collaboration and integrity

Job Summary

  • This role leads a high-performing global team dedicated to delivering world-class support for Workday's Analytics Platform.
  • The position requires deep technical expertise in debugging complex system issues, optimizing query performance, and managing distributed analytics workloads.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers while fostering an inclusive and collaborative culture.

Matching Summary

Match Score: 85

Chakrabortylab is seeking a Manager for Technical Support Engineering focused on the Workday Analytics Platform, responsible for leading a global team to ensure high-quality support and performance of analytic tools. The role requires technical expertise in analytics, system performance, and strong leadership capabilities, with a culture emphasizing collaboration and integrity.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Workday Prism Analytics expertise
  • SQL and Python data analysis skills
  • 2+ years leading technical teams
  • Distributed systems troubleshooting
  • Log analysis and root cause investigation
  • 24x7 on-call rotation management

Nice-to-have

  • Experience with Jupyter Notebooks
  • Knowledge of financial data structures
  • Strong cross-functional collaboration
  • Proactive customer success mindset
  • Inclusive culture building skills

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years experience in technical support or analytics
  • 2+ years of people leadership experience
  • Expertise in Workday Reporting and Prism tools

Work Rights

Not specified

Tailored Resume

Cover Letter