Incident Manager - Unified Communications (night Shift)

Xumo LLC

Not specified; not specified; benefits array avail...
3d onsite
1 to 3 years incident management experience
Ucaas and network troubleshooting expertise
Night shift and weekend availability required
The UC Incident Manager serves as the primary lead for restoring critical services during major outages and high-priority service interruptions

Job Summary

  • The UC Incident Manager serves as the primary lead for restoring critical services during major outages and high-priority service interruptions.
  • This role requires translating complex technical issues into clear business impact reports for senior leadership and clients.
  • Employees are expected to own the customer experience and drive results by working together in a culture of inclusion.

Matching Summary

The UC Incident Manager serves as the primary lead for restoring critical services during major outages and high-priority service interruptions.

Salary

Not specified; Not specified; Benefits array available on careers site

Skills & Requirements

Must-have

  • 1 to 3 years Incident Management experience
  • UCaaS and Network troubleshooting expertise
  • Night shift and weekend availability required
  • Jira or similar ticketing system proficiency
  • ITIL-based incident management frameworks

Nice-to-have

  • Strong executive presence and communication skills
  • Proven client relationship management track record
  • Ability to work effectively under high pressure
  • Data-driven trend analysis capabilities
  • Collaboration with diverse cross-functional teams

Key Requirements

  • Bachelor's Degree preferred
  • 2-5 Years relevant professional experience
  • Must be able to work nights, weekends, and variable schedules
  • Able to work on-site for first 6 months

Work Rights

Not specified

Tailored Resume

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