The Customer Success Lead - Enterprise Research Team role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits
Job Summary
The Customer Success Lead - Enterprise Research Team role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.
The Team Lead assists in the oversight of a team of research professionals to fulfill all orders for our large-scale and complex business license research projects for our enterprise level clients.
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
Matching Summary
The Customer Success Lead - Enterprise Research Team role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.
Salary
Base: $68,900.00 - $118,050.00 USD; Bonus/Equity: Eligible for Bonus; Benefits: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave
Skills & Requirements
Must-have
Lead large-scale complex research transactions
Establish process maps for quality controls
Develop methodologies to increase efficiency
Assemble project escalation timelines
Substantive review of department work product
Propose technology solutions for workflow efficiencies
Nice-to-have
Engaging small team environment
Passion for making a difference
Supportive and caring team culture
Key Requirements
Minimum 3-5 years of experience in customer success or related field