Dematic Software is seeking a Technical Support Engineer for its Response Coordination Centre in Stockport, UK. The role involves providing technical support for customer incidents related to logistics and automation systems, requiring strong communication and problem-solving skills
Job Summary
The Response Coordination Centre (RCC) provides a high quality and premium service to customers requiring assistance with Dematic’s portfolio of logistics and automation systems.
The role involves coordinating and resolving customer incidents within stringent SLA timescales, as well as supporting internal Dematic business functions.
Dematic offers career development programs, competitive compensation and benefits, pay transparency, and global opportunities.
Matching Summary
Match Score: 85
Dematic Software is seeking a Technical Support Engineer for its Response Coordination Centre in Stockport, UK. The role involves providing technical support for customer incidents related to logistics and automation systems, requiring strong communication and problem-solving skills.
Skills & Requirements
Must-have
Maintain excellent communication with customers
Provide support for bespoke applications
Proactively monitor business-critical systems
Work with incident management tools
Exceptional verbal and written communication
Excellent listening skills
Multi-task in a fast-paced environment
Apply logical thinking in an engineering capacity
Nice-to-have
Flexibility to travel to customer sites
Team player with overall team goals focus
Key Requirements
Demonstrable ability of working in a customer facing role
Flexible approach to working shifts including nights and weekends
Strong software engineering or computing background beneficial