Mastercard is seeking a Manager for Customer Success in Security Solutions to enhance customer engagement and ensure effective use of their network products. This role involves collaborating with cross-functional teams to optimize customer satisfaction and drive business growth while focusing on technical readiness and program management.
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Job Summary
Mastercard powers economies and empowers people in over 200 countries and territories worldwide by delivering secure, simple, and accessible digital payment solutions.
The Services Customer Success team plays a crucial role in ensuring customers achieve their desired outcomes while maximizing the value of Mastercard's products and services through proactive engagement and personalized service.
The Manager will work closely with cross-functional teams to drive customer engagement, grow the business, and ensure technical and program readiness, fostering long-term relationships and contributing to Mastercard's ecosystem growth and safety.
Matching Summary
Match Score: 85
Mastercard is seeking a Manager for Customer Success in Security Solutions to enhance customer engagement and ensure effective use of their network products. This role involves collaborating with cross-functional teams to optimize customer satisfaction and drive business growth while focusing on technical readiness and program management.
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Skills & Requirements
Must-have
Customer engagement and partnership cultivation
Data analytics and business intelligence
Cross-functional collaboration
Cybersecurity and fraud risk knowledge
Technical solution translation
Customer health and value realization
Nice-to-have
Creative problem solving
Innovative solution development
Inclusive and high performing team culture
Experience with Technology and Financial Services partners
Multilingual in English and Filipino
Key Requirements
Experience in payments technology or cybersecurity
Proficiency in data analytics for cyber threats and fraud
Ability to translate technical capabilities to customer solutions
Experience with large and emerging Technology and Financial Services partners