JLL is seeking a Service Ambassador Lead in Singapore to enhance occupant experiences in facilities through effective management of soft services and event coordination. The ideal candidate will have relevant hospitality or customer service experience, strong leadership skills, and a commitment to maintaining high service standards
Job Summary
The role involves developing strategies to enhance the overall experience of occupants including employees, guests, and visitors within the facility.
Candidates must lead a team of ambassadors by setting governance through audits and mystery shopping while ensuring high standards of performance.
The position requires coordinating end-to-end event delivery, managing vendors, and utilizing data analytics to drive service improvements.
Matching Summary
Match Score: 85
JLL is seeking a Service Ambassador Lead in Singapore to enhance occupant experiences in facilities through effective management of soft services and event coordination. The ideal candidate will have relevant hospitality or customer service experience, strong leadership skills, and a commitment to maintaining high service standards.
Skills & Requirements
Must-have
4 to 5 star Hotel industry experience
Tier 2 Airline or F&B background
Soft services management (cleaning, pest control)
Event planning and execution support
Team leadership and training capabilities
Vendor and stakeholder relationship management
Nice-to-have
Computer savviness and data analytics skills
Occupational safety knowledge
Continuous improvement mindset
Strong problem-solving under pressure
Experience with AV equipment coordination
Key Requirements
Mid-level experience from 4 to 5 star Hotel / Tier 2 Airline / F&B industry
Proven experience in guest relations within a corporate environment
Strong customer service and communication skills
Knowledge of facility management principles
Excellent organizational and multitasking abilities