Competitive salary commensurate with experience; g...
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Premium customer service platform management
Client engagement strategy development
Crm system record maintenance
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Legends Global is seeking a Manager of Premium Service for the Cleveland Browns in Berea, Ohio. The role involves overseeing customer service platforms, enhancing client engagement, and supporting sales efforts, requiring extensive experience in sports and live events.
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Job Summary
Legends Global partners with the Cleveland Browns to support all aspects of the New Huntington Bank Field project including revenue generation and product design.
The role requires overseeing premium customer service platforms, developing client engagement strategies, and coordinating special events for corporate prospects.
Candidates must possess 5+ years of experience in the sports industry and demonstrate flexibility to work evenings, weekends, and holidays.
Matching Summary
Match Score: 75
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Legends Global is seeking a Manager of Premium Service for the Cleveland Browns in Berea, Ohio. The role involves overseeing customer service platforms, enhancing client engagement, and supporting sales efforts, requiring extensive experience in sports and live events.
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Salary
Competitive salary commensurate with experience; Generous benefits package including medical, dental, vision, life, disability insurance, paid vacation, and 401k plan
Skills & Requirements
Must-have
Premium customer service platform management
Client engagement strategy development
CRM system record maintenance
Sales material organization and management
Special event planning and coordination
Nice-to-have
Strong strategic thinking abilities
Creative mindset for gifting initiatives
Proactive self-motivated approach
Excellent problem-solving skills
Collaborative team player
Key Requirements
Bachelor's degree or equivalent education/experience
5+ years of experience in sports and live events industry