Address customer questions, concerns or requests while maintaining customer service expectations
Job Summary
Address customer questions, concerns or requests while maintaining customer service expectations.
Investigate and troubleshoot payment and system issues, identifying root causes and driving effective solutions.
This role is ideal for individuals who thrive in a fast-paced environment and are comfortable working flexible shifts while delivering exceptional service.
Matching Summary
Address customer questions, concerns or requests while maintaining customer service expectations.
Skills & Requirements
Must-have
Payment Gateway Specialist
Rotational Shifts
Customer Service
Email and Phone Support
Technical Analysis and Troubleshooting
eCommerce Transaction Flows
Strong Customer Authentication (SCA)
Nice-to-have
Customer Servicing Background
Payment Gateway Product Familiarity
Integration Methods Awareness
Data and Systems Experience
Basic SQL Knowledge
Linux Environment Exposure
Key Requirements
Experience with eCommerce transaction flows and SCA
Experience handling email and voice calls
Excellent verbal and written communication skills
Experience conducting in-depth technical analysis and troubleshooting
Proficiency in Microsoft Office tools, particularly Excel
Navigating multiple tasks in time-sensitive situations