The Customer Service Sales Area Manager ensures customer satisfaction throughout the system lifecycle by proactively managing client relationships and promoting continuous service improvements
Job Summary
The Customer Service Sales Area Manager ensures customer satisfaction throughout the system lifecycle by proactively managing client relationships and promoting continuous service improvements.
The role involves regular client visits, monitoring economic performance, managing critical situations with a focus on safety and operational continuity, and collaborating closely with sales and operational teams.
E80 Group offers career growth opportunities through innovative training programs and fosters an inclusive, dynamic, and collaborative global work environment.
Matching Summary
The Customer Service Sales Area Manager ensures customer satisfaction throughout the system lifecycle by proactively managing client relationships and promoting continuous service improvements.
Skills & Requirements
Must-have
Post-sales client portfolio management
Industrial automation technical knowledge
Customer relationship consolidation
Contract management and negotiation
Sales budget and forecast planning
Travel availability 50% of time
Data analysis and economic monitoring
Nice-to-have
Proactive and consultative approach
Cross-functional team collaboration
Problem-solving and crisis management
Continuous service improvement mindset
Multilingual communication skills
Experience in B2B complex environments
Key Requirements
Experience in B2B sales or post-sales management
Several years in industrial automation sector
Commercial negotiation and contract management skills