Supervisor Scheduling/telecommunications - Pediatrics Central Administration

boonlab.wustl.edu

Base: $45,600.00 - $75,300.00 / annually; bonus/eq...
High-volume inbound call management
Epic scheduling processes
Patient access and communication
This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions

Job Summary

  • This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions.
  • The ideal candidate is a collaborative leader with experience in healthcare operations, call center management, and a commitment to service excellence.
  • WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Matching Summary

This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions.

Salary

Base: $45,600.00 - $75,300.00 / Annually; Bonus/Equity: Not specified; Benefits: Competitive health insurance, free Metro transit U-Pass, 403(b) Retirement Savings Plan, tuition coverage

Skills & Requirements

Must-have

  • High-volume inbound call management
  • Epic scheduling processes
  • Patient access and communication
  • Call center metrics analysis
  • Team scheduling and coverage needs

Nice-to-have

  • Collaborative leadership style
  • Commitment to service excellence
  • Strategic planning for access goals

Key Requirements

  • High school diploma or equivalent
  • Computerized Appointment Scheduling (2 Years)
  • Managerial (1 Year)

Work Rights

Not specified

Tailored Resume

Cover Letter