Collaboration Ops Support Lead - M365 (copilot And Viva)

Truist Bank

Multiple Locations
**
M365 copilot and viva support
Tier 1 & 2 support within sla
User documentation maintenance
** Truist Bank is seeking a Collaboration Ops Support Lead for M365, focusing on Copilot and Viva deployments. This role involves providing tiered support, user training, and collaboration with internal teams and vendors to enhance user experience and engagement. **

Job Summary

  • Provide day-to-day support for Copilot M365 and Viva deployments, ensuring smooth onboarding, issue resolution, and user enablement.
  • Serve as the first line of support for Copilot and Viva-related inquiries and help drive adoption through proactive engagement.
  • Support training sessions, office hours, and user community with end users.

Matching Summary

Match Score: 75

** Truist Bank is seeking a Collaboration Ops Support Lead for M365, focusing on Copilot and Viva deployments. This role involves providing tiered support, user training, and collaboration with internal teams and vendors to enhance user experience and engagement. **

Skills & Requirements

Must-have

  • M365 Copilot and Viva support
  • Tier 1 & 2 support within SLA
  • User documentation maintenance
  • Data analysis for improvements
  • Vendor and internal team coordination
  • User enablement and adoption
  • AI technologies and Microsoft roadmap updates

Nice-to-have

  • Banking or financial services experience
  • Proactive user engagement
  • License management

Key Requirements

  • Bachelor's degree in IT or business field
  • Six years of experience in application analysis and design
  • Five years of experience managing in an IT environment
  • Five years of experience implementing and supporting large scale web/middleware solutions
  • Ability to direct and train other team associates
  • Ability to interact with all levels of management

Work Rights

Not specified

Tailored Resume

Cover Letter