To oversee and direct all aspects of Guest Relations to maximize guest satisfaction
Job Summary
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
Deliver the highest level of personalized service, ensuring every guest experiences intuitive, discreet, and heartfelt hospitality from arrival to departure.
Handle guest feedback and concerns with professionalism and discretion, ensuring timely resolution, proper escalation when required, and accurate documentation in the system (Alice).
Matching Summary
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
Skills & Requirements
Must-have
personalized guest service
guest feedback resolution
guest history system
occupational health and safety
hotel services promotion
Nice-to-have
intuitive and discreet hospitality
warm and personalized service
multi-cultural team collaboration
positive guest relations
Key Requirements
Minimum 2 years international Guest Relations experience
Degree from School for Tourism & Hotel Management
Fluent in English and one other language (Russian or German preferred)