Sr. Manager, Customer Success (starlink)

SpaceX

Bastrop, TX, United States
On-site
Process engineering skills
Team leadership experience
Customer experience optimization
As a Customer Experience Senior Manager, you will be responsible for the post-purchase experience of Starlink customers

Job Summary

  • As a Customer Experience Senior Manager, you will be responsible for the post-purchase experience of Starlink customers.
  • You will lead a team of highly skilled process engineers aligned to key vectors of the customer journey.
  • The ideal candidate is technically inclined and thrives at creating order out of chaos.

Matching Summary

As a Customer Experience Senior Manager, you will be responsible for the post-purchase experience of Starlink customers.

Skills & Requirements

Must-have

  • Process engineering skills
  • Team leadership experience
  • Customer experience optimization

Nice-to-have

  • Experience in B2B and B2C environments
  • Strong data analysis skills
  • Ability to work in fast-paced environments

Key Requirements

  • Bachelor’s degree in relevant field
  • 8+ years of experience in related roles
  • 3+ years of leadership experience

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter