Receptionist - Recepcionista

Marriott Vacations Worldwide

Handle guest check-in and checkout
Maintain high standard of personal hygiene
Ensure cleanliness and neatness of front desk
Handle guest check-in and checkout efficiently and in a professional manner, following the company procedures

Job Summary

  • Handle guest check-in and checkout efficiently and in a professional manner, following the company procedures.
  • Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner.
  • Maintain an attitude and commitment to provide excellent service to all customers and associates.

Matching Summary

Handle guest check-in and checkout efficiently and in a professional manner, following the company procedures.

Skills & Requirements

Must-have

  • Handle guest check-in and checkout
  • Maintain high standard of personal hygiene
  • Ensure cleanliness and neatness of Front Desk
  • Handle guest complaints professionally
  • Basic knowledge of resort rates, vouchers, discounts
  • Answering calls and recording guest requests
  • Promote resort outlets as ambassador

Nice-to-have

  • Excellent hospitality skills
  • Well organized, good team player
  • Stress resistant
  • Flexible working hours
  • Proactive and flexible approach to work
  • Respond sensitively to needs and feelings of others

Key Requirements

  • Hotel /Tourism Degree
  • Fluent in Spanish, German and English
  • Working knowledge of Opera/Guestware/Concierge Assistant/Marsha software
  • Basic accounting skills

Work Rights

Not specified

Tailored Resume

Cover Letter