Customer Success Team Lead

SBMA

CA, United States
Base: $29 - $31; bonus/equity: not specified; bene...
Customer service (verbal and written)
Learn and use new computer systems
Work well in collaborative environments
The Customer Success Team Lead will work closely with members and providers to assist with product and service-related inquiries

Job Summary

  • The Customer Success Team Lead will work closely with members and providers to assist with product and service-related inquiries.
  • Responsibilities include providing day-to-day support to CSRs, monitoring adherence and performance, team coaching and development, and managing team escalations.
  • Acrisure offers a comprehensive suite of benefits including physical, mental, financial, and family care wellness programs.

Matching Summary

The Customer Success Team Lead will work closely with members and providers to assist with product and service-related inquiries.

Salary

Base: $29 - $31; Bonus/Equity: Not specified; Benefits: Comprehensive suite of benefits

Skills & Requirements

Must-have

  • Customer service (verbal and written)
  • Learn and use new computer systems
  • Work well in collaborative environments
  • Pay attention to detail
  • Self-motivation
  • Omni Supervisor dashboard
  • Microsoft Office Suite

Nice-to-have

  • Personal service and speed
  • Innovative approach to benefits
  • Enjoy working as part of a team
  • Bilingual (Spanish)

Key Requirements

  • High school diploma or equivalent
  • Working knowledge of Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter